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A/S Request

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1. Items of personal information to be collected
The company collects the following personal information for purchase inquiries, partnership inquiries, A/S consultation (service application), etc.

- Collected items: company name (trade name), manager name (name), contact number, e-mail, access log
- Personal information collection method: Purchase inquiry, partnership inquiry, A/S request

2. Purpose of collection and use of personal information The company uses the collected personal information for the following purposes.
- Execution of contracts for service provision (A/S, delivery, etc.)
- Customer management: Check customer information according to customers purchasing products, business partnerships, and using services

3. Retention and use period of personal information
In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. However, the following information is retained for the specified period for the following reasons.

I. Reasons for information retention according to company internal policy
- fraudulent use record
- Retention reason: Prevention of fraudulent use
- Retention period: 1 year

II. Reasons for retaining information according to relevant laws and regulations
- Records on contract or subscription withdrawal, etc.
- Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
- Records on payment and supply of goods, etc.
- Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 5 years
- Records of electronic financial transactions
- Reason for retention: Electronic Financial Transaction Act
- Retention period: 5 years
- Records on consumer complaints or dispute handling
- Reason for preservation: Act on Consumer Protection in Electronic Commerce, etc.
- Retention period: 3 years

4. Personal information destruction procedure and method
In principle, the company destroys the information without delay after the purpose of collecting and using personal information is achieved. The destruction procedure and method are as follows.

- Destruction procedure: Destruction at the end of a certain period
- Information entered for purchase inquiries, partnership inquiries, after-sales service requests, etc. is transferred to a separate DB after the purpose is achieved (separate filing cabinet in case of paper), and period of use) are stored for a certain period of time and then destroyed. Personal information transferred to a separate DB is not used for any purpose other than being retained unless otherwise required by law.
- Destruction method: Personal information stored in electronic file format is deleted using a technical method that cannot reproduce the record. Personal information printed on paper is shredded with a shredder or destroyed by incineration.

5. Provision of personal information
In principle, the company does not provide the user's personal information to the outside world. However, the following cases are exceptions.

- If necessary for product delivery or installation and A/S (name, mobile phone number, installation address)
- When users agree in advance

6. Civil service related to personal information
In order to protect customers' personal information and handle complaints related to personal information, the company appoints the relevant department and personal information manager as follows.

Personal information manager
- Name: Head of Management Support Headquarters
- E-mail : ezgroup@ezgroup.co.kr
- TEL : 031-790-3080
- FAX : 031-790-3081

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